HQ Help Center

What do you want to do?

Eileen's franchisees

Set up your store, connect Stripe, manage your menu and Decorated Dozens, and handle orders.

• Start here — accounts, navigation, and a store readiness checklist.
• Create a Decorated Dozen box — a complete worked example.
• Use the orders page and staff order board — store password and order statuses.

Rentals

Review website requests, prepare quotations, and confirm rental bookings.

• Rental user guide — daily work for sales teams.
• Rental administrator guide — products, prices, and notifications.
• Rental operations reference — detailed configuration and workflow reference.

Schedule

Publish one-off activities and weekly series on your HQ website, with dates you can skip.

• Schedule user guide — create, publish, and verify schedule items with screenshot-backed examples.

Used Machine Sales

Record a sale and understand the resulting sales order, delivery, and invoice.

• Mark a used machine Sold — a worked example with screenshots.
• Understand the Sold and Archived labels and how MFP status affects the product form.

Payments

Connect your company’s Stripe account using a restricted API key, then arrange verification before accepting live payments.

• Stripe payment provider setup — company checks, credentials, webhook, and QA screenshots.
• Payment provider access — who can manage Stripe and how the access level is granted.

Website

Route Contact Us messages to the right people and keep page switching fast on your dealer website.

• Send Contact Us messages to the right people — topics, recipients, and the Forms Administrator role.
• Fast page switching on your website — how pages load without a full reload.

Company Accounting

Prepare a company’s accounts and journals so invoicing and machine sales can work.

• Company accounting setup — administrator steps and verification.
• Check the Customer Invoices journal before recording a machine sale.

Start with your role

• Sales team: use the rental user guide or the Sold guide.
• Administrator: start with company accounting setup and rental configuration.

How to use these guides

Follow the steps in order and compare your screen with the examples. Check the active company before changing records. Screenshots use QA examples; names, prices, document numbers, and available menus may differ in your HQ account.

Use the navigation or search to find a task. Each guide explains prerequisites, expected results, and important limits.