Start here — Eileen's franchisees

Use these guides to run your Eileen’s store in HQ: maintain store details, connect Stripe, choose what you sell, prepare Decorated Dozen boxes, and handle customer orders.

Sign in to your store’s HQ

1. Open the Eileen’s website address supplied by your HQ representative.
2. Add /web/login to that address, or use the sign-in link provided with your account.
3. Enter your individual HQ login and password. If a remembered account is shown, choose Use another user to enter a different login.
4. After signing in, open Franchise → Locations. Your store should appear. The examples in this section use Hastings.
5. Check the company name in the upper-right corner before changing anything. If you manage one store, you should not need to select another company.

If you have not received an account, ask your HQ representative to provision access to your franchise. A customer shopping account does not provide the store-management tools.

Two kinds of sign-in

Access	Used for	Who uses it
Individual HQ login	Store settings, availability, prices, boxes, and the back-office Orders list	The owner or an authorized manager
Store staff password	Unlocking in-store designs and the staff order board on the website	Authorized counter staff using a store device

Signing in to HQ does not automatically unlock the password-protected staff view. Choosing a store on the website is also a separate step from selecting your company in HQ.

Find the task you need

Task	Where to start
Address, phone, email, opening hours, delivery, or staff password	Set up your store
Connect your store’s Stripe account	Set up Stripe
Products, designs, colors, sprinkles, or prices	Manage your menu and prices
Create a fixed box of twelve decorated cookies	Create Decorated Dozen boxes
Look up an order or work through the store’s live queue	Orders and the staff order board

Your owner account normally uses Franchise. If you manage Stripe, you may also see Invoicing. Menu entries depend on your assigned access. You do not need general Settings, Apps, or access to another franchise to perform these tasks.

Before accepting website orders

• Confirm the store’s contact details, hours, timezone, and public page.
• Ask the brand to confirm your menu and whether you may set your own prices.
• Check available designs, flavors, colors, sprinkles, and any locally unavailable items.
• Review each box’s owner, composition, price, publication, and storefront appearance.
• Complete the Stripe setup and payment verification with HQ.
• Set a store staff password, open the order board, and make sure the counter team can use it.
• Ask HQ to confirm the store’s order-processing setup, including its warehouse, before launch.

When something is missing

First check the company name and reload the page. After a permission change, sign out and sign in again. If a control is still unavailable, tell HQ the task you were trying to complete and include the page address and error message. Do not request access to all companies as a workaround.

Forms is available only where the forms application is installed and your role includes it. Its absence does not prevent you from using the Orders list or the staff order board.